Shipping Policy

Shipping & Delivery Policy

Paw & Tail Supply Co.

At Paw & Tail Supply Co., we work hard to process and ship your orders quickly, safely, and affordably. Please review the following information regarding shipping rates, processing times, delivery estimates, tracking, and special shipping requirements.

Standard & Free Shipping

For eligible products shipped within the contiguous United States (48 states):

Standard Shipping: $8.95 on eligible orders under $79.
Free Standard Shipping: Available on eligible orders of $79 or more.
Oversized, Heavy & Special-Handling Items: Additional shipping charges may apply based on product weight, dimensions, destination, or shipping requirements.
Alaska, Hawaii, Puerto Rico, U.S. Territories & International Destinations: Shipping rates vary and are calculated at checkout.

Free shipping applies only to eligible products within our general shipping profile. Products assigned to other shipping profiles may have separate shipping rates or restrictions.

All applicable shipping charges are displayed at checkout before payment.

Order Processing & Handling Times

We strive to process most in-stock orders on the same business day when received before our daily cutoff.

Order Cutoff: 1:00 PM Eastern Time, Monday–Friday

Orders placed before 1:00 PM ET are generally processed the same business day.
Orders placed after the cutoff may be processed the following business day.
Orders placed on weekends or holidays are generally processed on the next business day.
Some products, special orders, and items requiring additional handling may take longer.

Business days exclude Saturdays, Sundays, and major U.S. holidays.

Same-day processing is not a guarantee of same-day shipment. Processing times may vary during peak shopping periods or due to inventory availability.

Estimated Delivery Times

Total delivery time = Order processing time + Carrier transit time.

We ship using USPS, UPS, FedEx, and other available shipping services depending on the product, destination, and selected shipping method.

Shipping Service	Estimated Transit Time
USPS Ground Advantage	2–5 business days
USPS Priority Mail	2–3 business days
USPS Priority Mail Express	1–3 calendar days, depending on destination
UPS Ground	1–5 business days
FedEx Ground / Home Delivery	1–5 business days in the contiguous U.S.
Expedited Shipping	Typically 1–3 business days, depending on service

These estimates begin when the carrier accepts the package and do not include order processing time.

Delivery times are estimates and may vary due to weather, holidays, carrier disruptions, remote delivery locations, or other circumstances beyond our control.

Expedited delivery is available for select products and destinations. Please contact us before ordering if you have a time-sensitive delivery requirement.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking information, when tracking is available for the selected service.

Tracking updates may take up to 24–48 hours to appear after shipment.

You can follow your package directly through the carrier's website.

If your tracking information has not updated or your package appears delayed, please contact our customer support team for assistance.

Shipping Address Accuracy

Please verify your shipping address carefully before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit number, and ZIP code when applicable.

If you notice an address error after placing your order, contact us immediately at support@pawtailsupply.com.

We will make reasonable efforts to correct the address before shipment; however, address changes cannot be guaranteed once an order has been submitted or entered fulfillment.

Sending to another address? Please enter the recipient’s complete and correct shipping address at checkout, whether you are sending a gift or shipping to another location. This applies to all payment methods. Requests to change the shipping address after an order is placed cannot be guaranteed and must be confirmed by our support team before shipment.

Orders Returned for a Wrong Address or Third Party Address

Many items may be shipped free at our cost after the minimum is met. If your order is returned to us for an un-deliverable address or similar, not a fault of our own, we will be charging you a minimal fee for repacking and shipping the item(s) back to you. These costs vary, depending on item purchased, Customers that paid shipping originally will simply pay the original shipping cost.

International Buyers

Once parcel shows acceptance with carrier the average shipping time is 5-21 business days depending on location and country, these times can vary depending on how quickly customs processes the item, generally you can expect longer times around the Holidays.

Please note that these are estimates, not guarantees. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. Paw & Tail Supply Co. is not liable for any delays in international transportation or customs clearance, or product being held by customs. Please check with your country's laws prior to ordering any medication.

Shipments can be delivered directly to most addresses, except post office boxes. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service location of Paw & Tail Supply Co. shipping partner.

Canada shipments may also be sent UPS or Fedex standard ground.
Insurance: All international orders over $75 are automatically insured against loss or damaged.

All these times, can varyonce it leaves US Customs, (please check tracking provided with shipping notification, is kind of difficult to pin point exact location or arrival time, 99.8% of the Parcels make it to their destinations, we ask for your patience as it's out of hands once it leaves the States.

Note: If you desire a tracking number than can be traced to your door step. order must be sent DHL or Express Mail International, some countries may include tracking with our First class service, at no additional cost.

Customs charges

****Important Note Please Read Carefully International buyers only***

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs may be, if any.

These charges, are normally collected by the delivering Postal master in your country when you pick the item, or is delivered to you. Do not confuse these costs for additional shipping charges.

(These are not our charges). Customs is unpredictable, we seem orders delivered with no charges then again we can't control this. We keep our prices and shipping as low as possible to help offset these costs if any.

Biologicals (Vaccines)

Are shipped Monday through Wednesday only, in a padded envelope with ice packs or a box depending size of the order, We strongly recommend, (if you are not in a one or two day area) to use our overnight or second day air service.

Its ok for vaccines to reach a cool 78 degrees during shipping one time only, and most be refrigerated immediately upon arrival, a second temperature raise will make vaccines ineffective. Vaccines are none refundable or returnable. If you are in a two day zone, you still have the overnight option. All Florida customer can choose UPS ground as this service automatically offer overnight at a minimal cost.